Sustainable deliveries

CityMail was founded in the 90´s in order to challenge what was then a post monopoly, making it unreasonably expensive to send post and parcels. Since then we have kept on innovating in order to find smarter, more efficient and more sustainable ways of delivering both packages and an unrivaled customer experience.

Post and parcels on the addressee’s terms

After a few years as part of a multinational postal organization we have now returned with renewed energy and the same conviction that there are always new ways forward to be discovered. The fact that modern day logistics looks a bit different and the fact that most deliveries is made up of parcels doesn’t change our objective in the slightest. We want to continue delivering the best customer experience and post with precision. Packages that are handled well, arrive on time, to the right recipient and during hours when one might actually be at home.

Welcome to a world of smarter deliveries!

Customer and addressee reviews

We are constantly striving to meet and exceed the expectations of our customers and addressees’. And to make sure that all our deliveries reach the right recipient at the right time. An important part of our work to continuously improve our services is to make sure that we review any suggestions or complaints from our customers and addressees. Below you will find statistics detailing the number of such instances for 2017.

Download our sustainability report (PDF)

Download our customer service report for 2017 (PDF)

Download our accountant’s statement about the sustainability report (PDF)

Contact us

Call us on our helpline, find more information about deliveries or use our services for addressees.

Call us on 0200-211 911

Trace my package
When do we deliver to your address?
are you missing any mail?

Would you like to work at CityMail?

Do your share our conviction that it’s the people that make all the difference? Then we’re convinced that you would feel right at home at CityMail. We need to recruit in order to continue to grow and we hope that you would like to become our new coworker.

At CityMail our work consists of:

  • Sorting and delivering mail
  • Providing sustainable, secure and efficient deliveries
  • Providing the best possible customer service

job openings

find out what its like to work as a postman

Send your mail with CityMail

Currently we reach over six million people in Sweden and cover 66% of all households and companies countrywide. Our deliveries take place in collaboration with Svensk hemleverans, Nim Distribution, Premo, Prolog KB, Point Logistik, Tidningsbärarna and VTD and by the year 2020 our countrywide coverage is expected to increase, allowing us to reach 80 % of all Swedish household and companies.

We deliver:

  • Advertising – Addressed Direct Advertising (ADA)
  • Invoices– For any type of frequent billing
  • Office Services– Pick up & distribution of Administrative Notifications
  • Parcels– Packages that fit into your mailbox/through the door

Would you like to become a customer?

Please read our integrity policy to find out how CityMail stores and handles personal information.

Terms, documents & packing instructions

Here you will find all terms and conditions that apply when using our services. You will also find all other documentation covering sizes and specs for letter, parcels and packages as well as packing instructions in preparation for pickups.

please find all documentation here