What does CityMail do?

CityMail delivers mail and packages to approximately 6 million individuals and businesses in Sweden. With our bikes and emissions-free vehicles, we have a low impact on the environment.

Our vision “Improve society with efficient deliveries” serves as a guiding star for us. Our business specializes in efficient delivery of mail and packages with innovative sorting systems and routes with short last mile and high density.

Mail and packages are co-distributed in the same logistics network, which provides a superior climate efficiency. More than half of our last mile deliveries are completely emission-free, in urban centers, where it is most sensitive, more than 95% of our deliveries are completely emission-free and noise-free. In Stockholm City, CityMail is 100% emissions-free.

Here we are

We cover 67% of Sweden’s disposable income & reach approximately 6 million consumers with our mail and package services.

Our local CityMail offices are strategically located where we are, so we can deliver packages directly to you or to parcel lockers and agents in your neighborhood.

  • 98 local CityMail offices
  • Strategically located terminals
  • Fleet of approximately 1500 vehicles

Our history

CityMail was founded in the early 90s in a basement in Östermalm to challenge what was then a postal monopoly which made it unreasonably expensive to send mail.

Ever since then, we have been driven to find smarter, more efficient and more sustainable ways to deliver mail and packages.

Today CityMail is owned by a German private equity firm.

Press & news

Here you can read the latest news about CityMail

CityMail announces a new service!

Returns via parcel lockers and home pickup. Now, consumers who have received packages via CityMail can return them more conveniently. CityMail picks up returns directly from the consumer’s home. Alternatively, returns can be dropped off at a parcel locker. This service is close to home, smooth, secure, and most importantly, convenient. No return label is…

Free postcards to inspire writing joy in children this summer

Akademibokhandeln, together with Pictura and CityMail, is launching a writing initiative to encourage children and young people to find joy in writing and discover the happiness of sending and receiving physical mail. This initiative also aims to highlight the issue of writing skills in children. This summer, Akademibokhandeln’s stores will give away free postcards to…

Niklas Hydén new CEO of CityMail Sweden AB

On February 13, 2023, Niklas Hydén became the new CEO of CityMail Sweden AB. Niklas has a background as a management consultant at Accenture, followed by a career at Bonnier, including roles as acting CEO and COO for the Adlibris Group, and most recently as CEO of the home delivery company Dooris. Niklas Hydén about…

Whistleblowing

We are committed to doing what is right and maintaining the trust of our employees, partners, and the public in our organization and our operations.

Therefore, we want to do everything we can to detect and prevent any potential misconduct in our operations as early as possible. For the same reason, we have a special whistleblowing service where you can report suspicions of serious misconduct.

  • CityMail Sustainability Report

Each year, we report on our sustainability efforts and gather it in a document that you can download

  • Statistics recipient and customer inquiries

Each year, we report statistics on our recipients and customer inquiries that you can download