Basic terms and conditions

General terms and conditions for mail services – Latest update 2018-01-31 (PDF)

Conditions for sorting discounts

Conditions for sorting discount – Latest update 2020-07-27 (PDF)Dispatch advice file CityMail 2016 – Latest update 2019-02-19 (PDF)Terms and conditions, digital notification and booking – Latest update 2020-07-27 (PDF)Terms and conditions, supplementary sorting – Latest update 2020-04-16 (PDF)

Packing instructions

Packing instructions ADR – Latest update 2022-02-15 (PDF)Packing instructions Unsorted consignment – Latest update 2022-02-15 (PDF)Packing instructions POP – Latest update 2022-02-21 (PDF)

Miscellaneous

Pallet tag – Latest update 2021-06-23 (Word)

Partner web

GO TO PARTNER WEB
Manual Partner Web – Latest update 2018-11-16 (PDF)

Delivery notes

Delivery note ADR- Latest update 2021-06-23 (XLSX)Delivery note Unsorted consignment – Latest update 2021-02-01 (XLS)

Addressee service

Call us
0771-40 60 40

Email us
mottagarservice@citymail.se

Trace my package
When do we deliver to your address?
Are you missing any mail?

Customer service

Switchboard
08-709 43 00

Email us
info@citymail.se

Landlords
Register new door code

Customer service

Switchboard
08-709 43 00

Email us
info@citymail.se

Landlords
Register new door code

Management

Head of Communications
Acting Anne-Louise Sandström
anne-louise.sandstrom@citymail.se

 

 

Addresses

Postal address
CityMail Sweden AB,
Box 901 08,
120 21 Stockholm.

Street address
CityMail Sweden AB,
Västberga Allè 1
126 30 Hägersten

Corporate identity number
556591-6961

Documents and termsIntegrity policy