Basic terms and conditions
General terms and conditions for mail services – Latest update 2018-01-31 (PDF)
Conditions for sorting discounts
Conditions for sorting discount – Latest update 2013-01-02 (PDF)Dispatch advice file CityMail 2016 – Latest update 2019-02-19 (PDF)Terms and conditions, digital notification and booking – Latest update 2013-01-02 (PDF)Terms and conditions, supplementary sorting – Latest update 2013-01-02 (PDF)
Packing instructions
Packing instructions ADR – Latest update 2019-12-09 (PDF)Packing instructions Unsorted consignment – Latest update 2019-02-18 (PDF)Packing instructions POP – Latest update 2019-10-11 (PDF)
Miscellaneous
Pallet tag – Latest update 2019-12-09 (Word)
Partner web
GO TO PARTNER WEB
Manual Partner Web – Latest update 2018-11-16 (PDF)
Delivery notes
Delivery note ADR- Latest update 2019-12-09 (XLSX)Delivery note Unsorted consignment – Latest update 2019-02-14 (XLS)