Basic terms and conditions

General terms and conditions for mail services – Latest update 2018-01-31 (PDF)

Conditions for sorting discounts

Conditions for sorting discount – Latest update 2013-01-02 (PDF)Dispatch advice file Bring Citymail 2016 – Latest update 2017-03-06 (PDF)Terms and conditions, digital notification and booking – Latest update 2013-01-02 (PDF)Terms and conditions, supplementary sorting – Latest update 2013-01-02 (PDF)

Packing instructions

Packing instructions ADR – Latest update 2018-10-09 (PDF)Packing instructions BDR – Latest update 2018-09-11 (PDF)Packing instructions – Unsorted consignment – Latest update 2018-10-09 (PDF)Packing instructions – Unaddressed public information – Latest update 2018-09-11 (PDF)

Miscellaneous

Pallet tag – Latest update 2018-10-09 (PDF)

Partner web

GO TO PARTNER WEB
Manual Partner Web – Latest update 2018-11-16 (PDF)

Delivery notes

Delivery note ADR, ODR, BDR – Latest update 2018-10-09 (XLSX)Delivery note Unsorted mail – Latest update 2018-09-11 (XLS)

Addressee service

Call us
0200-211 911

Trace my package →
When do we deliver to your address? →
Are you missing any mail? →

Customer service

Switchboard
08-709 43 00

Landlords
Register new door code

Customer service

Switchboard
08-709 43 00

Landlords
Register new door code

Management

CEO
Martin Modig

Head of Communications
Patrik Allinger

patrik.allinger@citymail.se

Addresses

Postal address
CityMail Sweden AB,
Box 901 08,
120 21 Stockholm.

Street address
CityMail Sweden AB,
Västberga Gårdsväg 36,
126 30 Hägersten

Corporate identity number
556591-6961

Documents and termsIntegrity policy