About the Return Service

The return is booked through a link that the recipient receives via SMS. The recipient can choose to have the return picked up at home or to drop off the return at the nearest parcel locker. Once the return is booked, you as an e-commerce merchant are notified that it is on its way, and CityMail ensures that the package is returned.

Smooth, safe, and secure!

Flexible Delivery

Are you also convinced that the consumer choose between difference e-commerce stores based on the delivery options offered? We believe that the majority of customers want to choose when and where their product should be delivered, and that the majority prefer close to home deliveries. With CityMail, you can reach about 6 million households in an environmentally conscious manner.

With our climate-smart, close to home deliveries with the lowest environmental impact at the best market price, we can help your business grow.

Superior customer experience

With CityMail, you receive packages directly to Sweden’s households and businesses in a way that is a little smarter and a little better for the environment. And of course we do it with an understanding that a good delivery is just as important for the sender as it is for the recipient.

Dedicated customer team

As a customer of CityMail, you have access to a dedicated customer team with salespeople, logistics, production and customer service. Easy, clear, and flexible for you as a customer.

Service for your customers

If your customers have questions about their deliveries, CityMail “Mottagarservice” is open 08:30 – 17:00. They handle all questions to make your customers as satisfied as possible.

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Related services

Read more about the terms for Return Service