About Parcel agent

We use DHL’s service network. The Parcel agent service is suitable for those who need to send a package that cannot fit in a parcel locker or mailbox and that aren’t suitable to leave outside the recipient’s door. Delivery takes place the next day before 12.00. When the package is delivered to the customer, the recipient is notified via SMS with the shipment number, a link to identification with Bank-ID, and at which parcel agent the package is available for pick-up.

Both you and your customer can track the delivery all the way to the agent through our tracking system. Your customer identifies himself when picking up his package.

Fast and secure!

Flexible Delivery

Are you also convinced that the consumer choose between difference e-commerce stores based on the delivery options offered? We believe that the majority of customers want to choose when and where their product should be delivered, and that the majority prefer close to home deliveries. With CityMail, you can reach about 6 million households in an environmentally conscious manner.

With our climate-smart, close to home deliveries with the lowest environmental impact at the best market price, we can help your business grow.

Superior customer experience

With CityMail, you receive packages directly to Sweden’s households and businesses in a way that is a little smarter and a little better for the environment. And of course we do it with an understanding that a good delivery is just as important for the sender as it is for the recipient.

Dedicated customer team

As a customer of CityMail, you have access to a dedicated customer team with salespeople, logistics, production and customer service. Easy, clear, and flexible for you as a customer.

Service for your customers

If your customers have questions about their deliveries, CityMail “Mottagarservice” is open 08:30 – 17:00. They handle all questions to make your customers as satisfied as possible.

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Related services

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